Refund policy
Return & Refund Policy
NYC Unfiltered
Thank you for shopping with NYC Unfiltered! Please review our return and refund policy before placing your order.
Digital Products
All digital guides and downloadable products are delivered electronically. No physical product will be shipped.
Due to the digital nature of these products, all sales are final once download access has been provided. We do not accept returns or exchanges for digital downloads, except as required by applicable law.
If you experience difficulty accessing your purchase, receive an incorrect file, or encounter a damaged or unreadable file, please contact us so we can help resolve the issue.
Print-on-Demand Merchandise
Our clothing, mugs, and other physical merchandise are made to order.
Because each item is produced specifically for your order, we do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences, except where required by applicable law.
Please review product descriptions, sizing charts, and color options carefully before ordering.
Damaged, Defective, or Incorrect Items
If your merchandise arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Include your order number, a description of the issue, and clear photographs when possible.
We will review the issue and arrange an appropriate replacement or refund. You generally will not need to return a defective item unless we specifically instruct you to do so.
The 30-day reporting request does not limit any rights you may have under applicable law.
Order Cancellations
Because print-on-demand merchandise can enter production shortly after an order is placed, cancellations or changes cannot be guaranteed once production begins.
Need Assistance?
For questions about your order, digital downloads, or merchandise, please contact:
Thank you for supporting NYC Unfiltered!