Shipping policy

Thank you for shopping with NYC Unfiltered! Please review the following information regarding digital downloads and physical merchandise.

Digital Products

Our digital guides and downloadable products are delivered electronically. No physical item will be shipped.

After your payment is confirmed, your digital download will be available through the order confirmation or download page, and a download link will be sent to the email address provided at checkout.

Digital products do not require shipping, and no shipping fees apply to digital-only orders.

If you do not receive your download email, please check your spam or junk folder. If you still need assistance accessing your purchase, contact info@nycunfiltered.com.

Print-on-Demand Merchandise

When available, our physical merchandise, including clothing and accessories, is made to order through our print-on-demand production partners.

Each item is produced after an order is placed. Production times vary depending on the product, printing provider, order volume, and time of year.

Shipping Rates and Delivery Times

Shipping charges, available shipping destinations, and delivery options will be provided at checkout before you complete your purchase.

Delivery estimates are not guaranteed. Production and shipping may take longer during holidays, periods of high demand, severe weather, or carrier delays.

If you order multiple physical products, they may arrive in separate packages.

Order Tracking

When tracking information is available, it will be provided after your physical order ships.

Please allow time for the shipping carrier to update the tracking information.

Shipping Addresses and Order Changes

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at info@nycunfiltered.com. Once an order enters production or ships, changes and cancellations may no longer be possible.

Missing, Damaged, or Incorrect Orders

If your physical order arrives damaged, contains an incorrect item, or does not arrive as expected, please contact us with your order number and a description of the issue.

For damaged or incorrect products, please include clear photographs when possible.

We will review the issue and work with our fulfillment partner to determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.